AppFolio Online Portal
Make Payments, Submit Work Orders, Check The Status of Your Account
Submitting a Work Order
Submit maintenance requests directly to your property manager along with photos of the issue. Please Note, if you do not see this task, contact your property manager as this feature may not be enabled for their account.
- Navigate to the Maintenance tab, and select Request Maintenance.
- Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll).
- On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select 3 or more time slots, then click Submit.
Contact Us
Calls: (602) 288-3305
Texts: (272) 282-6960
Emergency Work Orders: If this is an Emergency request after regular business hours please call our Emergency Line at 623.252.6773. Please leave a message and the on-call representative will contact you back.
Email: Your property manager’s email should be provided at move-in, if you no longer have it, please reach out via call.
Our Location
Property Management Office
Century 21 Northwest
16040 N 59th Ave, Glendale, AZ 85306
Century 21 Northwest Tempe Office
1755 W University Dr Ste 115, Tempe, AZ 85281
Business Hours:
Hours: 9:00am – 5:00pm
Days: Monday-Friday
Accepted Forms of Payment
*Payments must be received by 5pm on the due date*
Online Payments: *AppFolio collects a service fee for online payments*
- eCheck (ACH): $2.49 per transaction
- Credit Card: 2.99% of the total amount per transaction
- Debi Card: $9.99 flat fee per transaction
- Electronic Pay Slip (by request): $4.99 per transaction Transactional limits apply
Physical Payments:
- Personal Check
- Cashier’s Check
- Money Order
For AppFolio-Specific Information (Auto Payments, Accidental Payments, Signing Online Forms, Password Reset, Etc):
Visit: https://www.appfolio.com/help/online-portal
Supported Browsers:
Our recommended browsers are Google Chrome or Mozilla Firefox. As of January 2016, Microsoft stopped providing updates to Internet Explorer. As a result, it is no longer capable of supporting the Online Portal.
Download the AppFolio Resident Portal App:
Apple: https://apps.apple.com/us/app/online-portal-by-appfolio/id1376350358
Google Play: https://play.google.com/store/apps/details?id=com.appfolio.resident_portal
Looking to Buy?
Century 21 Northwest is home to over 200 experienced agents ready to help you achieve your real estate goals. Whether you’re buying your first home, relocating, selling, or simply exploring your options, our team is here to guide you every step of the way.
Visit c21northwest.com or call (623) 292-4243 to connect with a licensed real estate professional at one of our local offices.
Frequently Asked Questions
Due: 1st of each month by 5:00 PM (includes weekends & holidays).
Methods: Money order, cashier’s check, personal check, or tenant portal (extra fees may apply).
Mail to: Century 21 Northwest Realty, 16040 N 59th Ave, Glendale, AZ 85306.
Submit Move-In Inspection Form within 14 days of move-in.
Does NOT schedule repairs — request repairs separately by submitting a work order.
You are required to submit all work orders in writing through the online portal. The online portal can be accessed here: https://www.appfolio.com/help/online-portal On the home page, select “Request Maintenance” and follow the instructions Alternatively, you can select “Maintenance” on the left-hand column, and hit “Request Maintenance.”
Should you have any problems accessing the online portal, reach out to Century 21 Northwest’s property management line – (602) 288-3305 for assistance.
$40 for each legal notice fee for preparation and mailing (e.g., 5-day notice) if rent is not received by 5pm on the due date.
$10 per day late-fee starts immediately after the 1st.
Returned payment (NSF): $50 + daily late fees. May lose check/online payment privileges. Unpaid after 5-day notice delivered → potential for eviction + up to $475.50 eviction processing fee.
After the 15th in a delinquent period, only cashier’s check or money order accepted.
On the AppFolio tenant portal, hit “Contact us” from the column on the left-hand side, and select, “Request Notice to Vacate. Alternatively, email your property manager with your notice to vacate. All requests must be in writing.
Yes, you can set up either email reminders or mobile push notifications if you have the Online Portal app on your phone. Navigate to the Account Profile tab of the Online Portal, then in the Contact Preferences block, select what kind of recurring payment reminders you would like to enable, then click Save.
Give 30-day written notice to vacate (see How do I provide a move-out notice above). Provide a forwarding address for us to mail the security deposit.
Return all keys to the office on the day of move-out or before.
Leave property clean and undamaged. The property should be in the same condition as move-in less normal wear and tear.
Provide receipt for professional carpet cleaning (if applicable).
You may attend move-out inspection (request in writing).
The deposit less any tenant-damage will be mailed within the legal timeframe of 14 business days from the move-out date.
Log into your AppFolio online portal.
Click Property Details from the menu on the left to view or download your online lease documents.
Report all appliance issues Immediately
Report all damage to the property Immediately
Replace HVAC filters monthly (delivered via program)
Pay for repairs caused by tenant damage/neglect
NO alterations (paint, fixtures, locks, etc.) without written Landlord consent. Submit requests in writing.
NO subletting or assignment without written consent.
Only listed occupants + temporary guests (≤10 days) allowed.
Unauthorized occupants → breach of lease.
Military orders only: 30-day notice + official documentation = termination.
All others: Liable for rent through the lease term until the property is re-rented or an alternative agreement is made with the property manager with owner consent. The owner is the only one that can make the final determination.
Auto-converts to month-to-month with +$100 admin fee.
Rent may increase.
30-day notice required to end month-to-month.
Century 21 Northwest Realty
16040 N 59th Ave
Glendale, AZ 85306
(602) 288-3305